Product Support
Something is not working as expected in a CXOdoo app?
Tell us which app you are using, what you expected to happen and what happened instead.
Get Product SupportSupport, Feedback and Requests
Tell us what you need.
Support is the starting point for every CXOdoo enquiry.
Use it when you need help with one of our apps, want to suggest an improvement, need assistance with installation or configuration, or want to discuss custom Odoo development, integrations, consulting or paid technical support.
What Can We Help With?
Feature Requests
Have an idea that would make one of our apps better?
Tell us about the problem you are trying to solve rather than worrying about writing a technical specification. Understanding the workflow and why the change matters is more useful to us.
Feature suggestions help shape future releases but submitting a request does not guarantee that a feature will be included.
Request a FeatureInstallation and Configuration
Need hands-on help installing or configuring an app or custom module?
Installation instructions are provided with our products, but paid assistance is available when you would prefer us to help.
Request Installation HelpCustom Development
Need functionality that does not exist?
Tell us about the workflow, the desired outcome and the Odoo environment involved. We can assess whether an existing solution is suitable or whether custom development makes sense.
Discuss Custom DevelopmentIntegrations
Need Odoo to communicate with another platform or service?
Describe the systems involved, the information that needs to move and what the completed workflow should achieve.
Discuss an IntegrationOdoo Consulting
Need advice on an Odoo workflow, architecture, module design or development approach?
We can provide paid consulting where a problem needs analysis before anyone starts building.
Request ConsultingPaid Technical Support
If you need assistance beyond the support included with a product, we can discuss paid troubleshooting, configuration, development or ongoing technical work.
We will identify when a request falls outside included product support before paid work begins.
Request Paid SupportPurchase and Licensing Questions
If you have a question about purchasing, licences, supported versions, upgrades or commercial use, submit it here.
Ask a Commercial QuestionIncluded Product Support
Know what is included.
Each product page explains the support included with that product.
Where a paid CXOdoo Odoo module includes reproducible-defect support and maintenance releases for its supported Odoo major version, that support remains available according to the product’s published terms.
Installation, configuration, customisation, workflow changes, third-party problems and consulting may fall outside included product support.
If that happens, we will explain the position before any paid work begins.
Before You Submit
Give us enough context to help.
For an existing app, tell us the CXOdoo app and version, your Odoo version and edition, how Odoo is hosted, what you were trying to do, what you expected to happen and what actually happened.
For a feature or development request, focus on the outcome you are trying to achieve, the current workflow and where it falls short.
Screenshots and non-sensitive logs can be useful where relevant.
Do not include passwords, API keys, access tokens, private keys or other credentials in a support request. If access is required, we will explain an appropriate secure process after reviewing the request.
Start a Request