CXOdoo Software Licence Terms
Effective date: 21 August 2026
These Software Licence Terms apply to software, applications, modules, integrations, updates, documentation and other digital products supplied under the CXOdoo brand by Bentendo Pty Ltd ACN 646 790 865, ABN 95 739 056 828, trading as CXO Advisory.
In these Licence Terms, we, us and our mean Bentendo Pty Ltd. You, your and Licensee mean the person or organisation acquiring or using the Software.
These Licence Terms form part of our Standard Terms and Conditions of Sale.
Liability limited by a scheme approved under Professional Standards Legislation.
1. Application of these Licence Terms
1.1 These Licence Terms apply to Software supplied by us unless:
a. a Product Page expressly states that different licence terms apply;
b. the Software is supplied under a separately identified third-party or open-source licence; or
c. we expressly agree otherwise in writing.
1.2 By purchasing, downloading, installing, activating, accessing or using the Software, you agree to these Licence Terms.
1.3 If you acquire the Software on behalf of an organisation, you represent that you are authorised to bind that organisation.
1.4 These Licence Terms must be read with:
a. our Standard Terms and Conditions of Sale;
b. the applicable Product Page;
c. any quotation, proposal, Order or Statement of Work relating to the Software; and
d. any third-party licence expressly identified as applying to a component of the Software.
2. Definitions
In these Licence Terms:
Development Environment means a non-production system used for software development, configuration or testing.
Documentation means user guides, installation instructions, technical documentation and other material supplied by us in connection with the Software.
Licence means the rights granted under these Licence Terms.
Licensed Odoo Version means the Odoo major version for which the Software was purchased.
Production Database means an Odoo database used for live operational or commercial purposes.
Product Page means the applicable CXOdoo webpage describing the Software.
Software means the CXOdoo software product identified in the relevant Order, including associated code, files, Documentation and maintenance releases supplied by us.
Test Environment means a development, staging, testing, demonstration, quality assurance, backup or disaster-recovery environment that is not used as an additional live production system.
3. Grant of licence
3.1 Subject to payment of the applicable Fees and compliance with these Licence Terms, we grant you a non-exclusive licence to use the Software for:
a. one Production Database; and
b. permitted Test Environments associated with that Production Database.
3.2 Unless otherwise stated on the Product Page, the Licence permits:
a. an unlimited number of users within the licensed Production Database;
b. an unlimited number of companies configured within that Production Database; and
c. reasonable development, staging, test and backup copies associated with the licensed Production Database.
3.3 The Licence is granted to the person or organisation identified as the Customer in the Order.
3.4 The Licence does not confer ownership of the Software or any intellectual property in it.
4. One production database per licence
4.1 A Licence covers one Production Database.
4.2 A separate Licence is required for each additional Production Database unless we expressly agree otherwise.
4.3 Permitted Test Environments must relate to the licensed Production Database and must not be used as additional production environments.
4.4 A backup, clone or staging environment may temporarily contain production data where reasonably necessary for development, testing, backup or recovery purposes.
4.5 The fact that multiple companies operate within one Odoo database does not by itself require additional Licences.
5. Odoo major-version licensing
5.1 Unless otherwise stated on the Product Page, the Licence is perpetual for the Licensed Odoo Version.
5.2 A perpetual Licence means that your right to continue using the licensed version does not expire merely because time passes.
5.3 A perpetual Licence does not entitle you to:
a. a version of the Software for a later Odoo major version;
b. new products;
c. new functionality that we elect to release as a separate product;
d. continued compatibility with future third-party technologies; or
e. indefinite support for obsolete or unsupported dependencies.
5.4 A port, migration or release of the Software for a subsequent Odoo major version ordinarily requires a separate purchase.
5.5 We may offer upgrade pricing, migration assistance or another arrangement for later Odoo versions, but are not required to do so unless expressly agreed.
6. Maintenance releases
6.1 Maintenance releases that we make available for the Licensed Odoo Version are included in the Licence without an additional licence fee.
6.2 A maintenance release may include:
a. defect corrections;
b. security improvements;
c. performance improvements;
d. minor compatibility adjustments; and
e. other maintenance changes.
6.3 We determine the content and timing of maintenance releases.
6.4 We are not required to add new functionality to an existing Software product unless expressly agreed.
6.5 We may discontinue maintenance for a Licensed Odoo Version when it is no longer commercially or technically reasonable to maintain that version, provided that discontinuation does not terminate an existing perpetual Licence.
7. Permitted use
7.1 You may use the Software for your own internal business or organisational purposes within the scope of the Licence.
7.2 Where you are an implementation partner, consultant or managed service provider acquiring the Software specifically for a named customer, the applicable Order or Product Page may identify that customer as the Licensee.
7.3 You may allow your employees, officers, contractors and service providers to access the Software where reasonably necessary for your permitted use, provided they do not acquire independent rights to use or distribute the Software.
7.4 You are responsible for use of the Software by persons accessing it through your systems or under your authority.
8. Prohibited use
Unless expressly permitted by us in writing or required by applicable law, you must not:
a. use one Licence for multiple Production Databases;
b. sell, resell, sublicence, rent, lease or distribute the Software;
c. make the Software available as a standalone product to another person;
d. publish the Software or its source code publicly;
e. provide copies of the Software to an unlicensed third party;
f. remove copyright, trade mark, attribution, licensing or proprietary notices;
g. circumvent, disable or interfere with licence-management or technical-protection mechanisms;
h. falsely represent that you created or own the Software;
i. use the Software in a manner that infringes another person's rights;
j. use the Software for an unlawful purpose; or
k. knowingly enable another person to do any of the above.
9. Source code
9.1 Where the Software is supplied in source-code form, access to the source code does not transfer ownership of that source code.
9.2 Source-code access is provided to enable legitimate installation, operation, maintenance, integration and modification of the Software within the scope of the Licence.
9.3 You may modify the Software for your own licensed use.
9.4 A modification does not give you ownership of our underlying Software.
9.5 You must not distribute our Software or a derivative containing substantial portions of our proprietary Software outside the scope permitted by these Licence Terms.
9.6 If a component is subject to an open-source licence that grants broader modification or redistribution rights, that component is governed by the applicable open-source licence to the extent of any inconsistency.
10. Intellectual property
10.1 We or our licensors retain all intellectual property rights in:
a. the Software;
b. the original source code;
c. Documentation;
d. updates and maintenance releases;
e. architecture and design;
f. trade marks and branding;
g. generic improvements;
h. reusable libraries, frameworks and components; and
i. other material created independently of a bespoke Customer engagement.
10.2 No intellectual property is assigned to you except where a separate written agreement expressly provides otherwise.
10.3 Your ownership of data processed using the Software is unaffected by our ownership of the Software.
11. Customer modifications
11.1 You may make modifications required for your own licensed environment, subject to these Licence Terms.
11.2 You are responsible for testing modifications before production use.
11.3 We are not responsible for a defect or incompatibility to the extent it is caused by:
a. Customer modifications;
b. modifications made by another supplier;
c. unsupported third-party code;
d. removal or alteration of required dependencies; or
e. use contrary to Documentation or stated compatibility requirements.
11.4 We may provide paid assistance to investigate or remediate modified Software.
11.5 We may require a reproducible issue to be demonstrated using an unmodified or otherwise supported configuration before treating it as an included Software defect.
12. Compatibility
12.1 The Software is designed for the Odoo version, edition and dependencies stated on the Product Page.
12.2 You are responsible for checking those requirements before purchase.
12.3 Unless expressly stated otherwise, a Licence does not include compatibility with:
a. earlier or later Odoo major versions;
b. a different Odoo edition;
c. third-party modules;
d. bespoke modules;
e. unsupported operating environments;
f. altered APIs;
g. unsupported browsers or platforms; or
h. other third-party technology not identified as supported.
12.4 Odoo and other third parties may alter their products, APIs, infrastructure or licensing arrangements without our control.
12.5 We are not liable merely because an independent third-party change affects interoperability, subject to our obligations under applicable law.
13. Odoo SaaS, Odoo.sh and on-premises environments
13.1 A Product Page may identify whether the Software supports:
a. Odoo SaaS;
b. Odoo.sh;
c. self-hosted or on-premises Odoo; or
d. a combination of these environments.
13.2 You must not assume that a product supporting one deployment model necessarily supports another.
13.3 Where installation of custom modules is restricted by the applicable Odoo service, those platform restrictions apply independently of these Licence Terms.
14. Installation and configuration
14.1 Unless expressly included in the Order, purchase of a Software Licence does not include:
a. installation;
b. implementation;
c. configuration;
d. data migration;
e. integration;
f. training;
g. custom development; or
h. consultancy.
14.2 These services may be purchased separately from us.
14.3 Documentation and reasonable installation instructions supplied with the Software form part of the Software delivery but do not constitute an implementation service.
15. Included support
15.1 Unless otherwise stated, included Software support covers investigation and correction of reproducible defects while the Licensed Odoo Version remains the current supported Odoo major version.
15.2 Included support does not ordinarily cover:
a. general Odoo support;
b. infrastructure support;
c. hosting administration;
d. data repair unrelated to a Software defect;
e. custom development;
f. Customer modifications;
g. unsupported third-party modules;
h. training;
i. configuration advice;
j. business-process consulting; or
k. investigation of issues ultimately found not to arise from the Software.
15.3 Work outside included support may be treated as paid Consultancy Services.
16. Support information
16.1 When reporting a problem, you must provide information reasonably necessary to investigate it.
16.2 This may include:
a. the Software version;
b. Odoo version and edition;
c. deployment type;
d. relevant logs;
e. screenshots;
f. steps to reproduce the issue;
g. installed dependencies;
h. relevant third-party modules;
i. details of modifications; and
j. a description of the expected and actual behaviour.
16.3 You should not provide passwords, private keys, API secrets or authentication tokens through ordinary support channels unless we specifically request them using an appropriate secure method.
17. Licence verification
17.1 We may use reasonable technical or administrative mechanisms to verify compliance with the Licence.
17.2 Any licence-verification mechanism will be designed to collect only information reasonably necessary for legitimate licensing, security, support or product-administration purposes.
17.3 Information collected through licence verification is handled in accordance with our Privacy Policy.
17.4 We will not knowingly use licence-management mechanisms to obtain unrelated Customer business data.
17.5 We may require reasonable information to confirm that a Software installation corresponds to a valid Licence.
18. Backups
18.1 You are responsible for maintaining appropriate backups of:
a. your Odoo database;
b. your configuration;
c. your custom code;
d. your data; and
e. any locally stored copies of the Software.
18.2 We are not a backup provider merely because we supplied the Software.
18.3 Nothing in this clause limits liability that cannot lawfully be excluded.
19. Security
19.1 We will take reasonable care in developing and maintaining the Software.
19.2 No software can be guaranteed to be completely free from vulnerabilities or defects.
19.3 You are responsible for:
a. maintaining a supported environment;
b. applying relevant security updates;
c. controlling access to your systems;
d. protecting credentials; and
e. maintaining appropriate security and backup practices.
19.4 If we become aware of a material security issue affecting supported Software, we may:
a. issue a maintenance release;
b. publish mitigation instructions;
c. contact affected customers where reasonably practicable; or
d. take another reasonable remediation step.
20. Third-party and open-source software
20.1 The Software may contain or interact with third-party or open-source components.
20.2 Those components remain subject to their applicable licences.
20.3 Third-party licence terms prevail over these Licence Terms to the extent legally required for the applicable component.
20.4 We do not claim ownership of third-party intellectual property.
20.5 You are responsible for complying with any third-party licence terms that apply directly to your use.
21. App Store and marketplace software
21.1 Where Software is supplied through the Apple App Store or another third-party marketplace, the marketplace's mandatory rules apply to the marketplace transaction.
21.2 These Licence Terms apply to the extent permitted by the marketplace rules and applicable law.
21.3 Where Apple requires its standard licensed application end-user licence agreement or mandatory minimum end-user licence terms to apply, those terms apply to the extent required.
21.4 Apple and other marketplace operators are not responsible for Consultancy Services supplied directly by us unless their own terms expressly provide otherwise.
22. Evaluation, trial and beta software
22.1 We may offer Software for:
a. evaluation;
b. trial use;
c. beta testing;
d. preview use; or
e. development purposes.
22.2 Additional conditions stated when such Software is supplied form part of the Licence.
22.3 Beta or preview Software may contain defects and may change before general release.
22.4 Unless expressly permitted, evaluation, beta or development-only Software must not be relied upon as a production system.
22.5 Nothing in this clause excludes rights that cannot lawfully be excluded.
23. Refunds
23.1 We do not ordinarily provide a change-of-mind refund after Software has been supplied, downloaded, activated or made accessible.
23.2 A refund is not ordinarily available merely because:
a. you purchased the wrong version despite compatibility being clearly disclosed;
b. you later decide not to use the Software;
c. you find an alternative product;
d. your requirements change; or
e. an unsupported third-party product is incompatible.
23.3 Nothing in this clause excludes or restricts rights or remedies available under the Australian Consumer Law or another applicable law.
24. Consumer guarantees
24.1 Nothing in these Licence Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded.
24.2 Where you are a Consumer under the Australian Consumer Law, the Software may carry statutory guarantees.
24.3 Remedies for a failure to comply with an applicable consumer guarantee are determined by the Australian Consumer Law.
24.4 Any limitation of liability in these Licence Terms or the Standard Terms and Conditions of Sale operates only to the extent permitted by law.
25. Suspension
25.1 We may suspend access to services associated with the Software, including non-statutory support or licence-management services, where reasonably necessary because of:
a. material licence infringement;
b. fraud;
c. unlawful use;
d. a material security risk;
e. attempted circumvention of licensing controls; or
f. an overdue undisputed amount.
25.2 Where reasonably practicable, we will provide notice and an opportunity to remedy the issue before suspension.
25.3 Suspension will be limited to what is reasonably necessary in the circumstances.
25.4 We will not suspend a perpetual Software Licence merely because optional support or consultancy is no longer being purchased.
26. Termination of licence
26.1 A perpetual Licence continues unless terminated in accordance with these Licence Terms.
26.2 We may terminate a Licence for a material breach if:
a. we give written notice specifying the breach; and
b. where the breach is capable of remedy, you fail to remedy it within 10 business days or another reasonable period stated in the notice.
26.3 A serious and deliberate infringement of our intellectual property rights may justify immediate termination where the breach cannot reasonably be remedied.
26.4 Termination does not affect accrued rights or liabilities.
27. Consequences of termination
27.1 When a Licence validly terminates, you must cease using the affected Software.
27.2 You must delete or destroy copies of the affected Software in your possession or control, except copies retained solely:
a. as required by law;
b. in immutable backup systems that cannot reasonably be selectively altered; or
c. for evidentiary or archival purposes where continued operational use is not permitted.
27.3 Termination of one Licence does not automatically terminate another separate Licence.
28. Transfer of licence
28.1 A Licence may not be sold or transferred independently of the licensed business or organisation without our written consent, except to the extent applicable law gives you a non-excludable transfer right.
28.2 We will not unreasonably withhold consent to a genuine transfer associated with:
a. a corporate restructure;
b. merger;
c. acquisition; or
d. sale of substantially all of the licensed business,
provided that the Software remains associated with only one Production Database and the new licensee agrees to these Licence Terms.
28.3 A transfer must not result in both the former and new licensee using the same Licence for separate Production Databases.
29. No transfer through service providers
29.1 Engaging a hosting provider, implementation partner, IT provider or consultant to manage your licensed system does not constitute a prohibited Licence transfer.
29.2 Such a service provider may access the Software solely on your behalf and for your licensed use.
29.3 The service provider does not acquire an independent right to use the Software for other customers.
30. Liability
30.1 Liability relating to the Software is governed by the applicable provisions of our Standard Terms and Conditions of Sale.
30.2 Nothing in these Licence Terms:
a. excludes a right that cannot lawfully be excluded;
b. excludes liability for fraud or wilful misconduct; or
c. increases a limitation of liability available under Professional Standards Legislation.
31. Changes to these Licence Terms
31.1 We may update these Licence Terms from time to time.
31.2 Updated Licence Terms apply prospectively to new purchases made after their effective date.
31.3 We will not retrospectively reduce the substantive perpetual Licence rights already acquired under an earlier version merely by publishing replacement terms.
31.4 An existing Licence remains governed by the version incorporated into the applicable Order, subject to:
a. a variation agreed by the parties; or
b. a mandatory change required by law.
32. Governing law
32.1 These Licence Terms are governed by the laws of Queensland, Australia.
32.2 Subject to mandatory rights under applicable law, the parties submit to the jurisdiction of the courts and tribunals of Queensland and courts entitled to hear appeals from them.
33. Contact
Questions about licensing, permitted use or Software support should be directed using the CXOdoo contact details published on our Website.
Bentendo Pty Ltd
ACN 646 790 865
ABN 95 739 056 828
Trading as CXO Advisory
CXOdoo is a software and applications brand operated by Bentendo Pty Ltd
Liability limited by a scheme approved under Professional Standards Legislation.